After-Sales & Support Β· CDS

After Delivery,

The Real Work Starts.

Most IT vendors stop at delivery. CDS doesn't. Since 2012 we've kept 500+ organisations' systems running through AMC contracts, a 24/7 NOC, field engineers in all 64 districts, and training that actually transfers skills.

Six Reasons Organisations Choose CDS.

From private banks to defence ministries β€” consistent, documented service delivery.

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AMC β€” Not Just a Contract. A Safety Net.

Your e-GP bid won. Your equipment arrived. Now comes the part most vendors skip β€” keeping it running. CDS AMC covers hardware, software, and network under one SLA. Every contract ships with Bangladesh Bank-ready audit documentation.

Preventive + Reactive AMC48hr On-Site Response SLAOEM Spare Parts Only
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NOC That Catches Problems Before You Do.

500+ ATM terminals. 120,000 MDM-enrolled tablets. All watched from our Dhaka NOC, 24 hours a day. When a terminal drops, our team knows in under 15 minutes β€” usually before the branch calls.

24/7 NOC β€” Uttara HQAutomated Fault AlertingRemote Wipe Capability
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Engineers in Every District. Not Just Dhaka.

The BBS Census sent us to Sylhet, Rangamati, and Teknaf simultaneously. We managed it. 200+ certified engineers across all 64 districts handle ATM installs, solar commissioning, and server room build-outs β€” all with OEM warranty parts.

All 64 Districts ReachableOEM Certified EngineersGenuine OEM Parts Only
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Training They'll Actually Use.

Theory sessions don't fix ATMs. Our training is hands-on β€” bank staff learn first-line ATM maintenance, government IT teams learn MDM administration, and ERP users practice the workflows they'll run daily. Courses available at client premises or our Dhaka training centre.

Hands-On Lab TrainingProduct-Certified InstructorsGovernment Venue Available
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The Right Part. Same Day. No Fakes.

Counterfeit Dell RAM and Kingteller ATM modules are a real problem in Bangladesh's grey market. CDS imports directly β€” Dell, Kingteller, Gigabyte, Sungrow. Our Dhaka warehouse stocks 3,000+ SKUs for same-day critical dispatch.

Wide IT & Solar SKU RangeCritical Parts Fast Dispatch100% Direct Manufacturer Import
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Tender Support That Wins Bids.

Most IT companies in Bangladesh can supply equipment. Few can write a compliant BOQ, attach Bank Asia solvency, and track post-award delivery on the CPTU portal. We maintain a clean record on the CPTU e-GP portal β€” zero delivery defaults, zero blacklisting.

e-GP Verified VendorZero Delivery DefaultsDirect Manufacturer Import

Is Your System Covered?

Customised AMC proposal in 48 hours. In e-GP format on request. No commitment until you sign.

Free AMC Assessment β†’